Awwwards Nominee Awwwards Nominee

Healthcare Social Media Marketing Best Practices for Success

by : rajkishore Category : Social Media Date :
Healthcare Social Media Marketing Best Practices

Social media is one of the most effective ways to connect with patients and healthcare providers, but it’s also one of the most misunderstood areas in healthcare marketing. If you’re looking to take advantage of the benefits of social media, you need to know what you’re doing to ensure you’re getting real results, not just more work. Learn more about how to get the best return on your social media marketing investment and avoid common mistakes that hurt ROI at the same time by reading this guide on 15 best practices for success in healthcare social media marketing. 

In today’s business world, social media marketing is vital for any company in any industry. It’s a way to connect with customers and create a connection with the target market. However, each industry has different social media marketing strategies. Here are some tips on how to create a social media marketing strategy for the healthcare industry:

1. Create a social media policy

Social media marketing can be a powerful tool to promote your company and increase customer interest. However, it is important to take the time to establish an official social-media policy before you begin posting. Your social media policy should include guidelines on what content is appropriate when employees are allowed to post, how employees are permitted to interact with customers, and how often your company will post.

Once your policy is created, you should share it with all your employees, so they understand your expectations. Some companies even require that their employees sign off on their social media policy before posting to Facebook, Twitter, etc. Don’t hesitate to enforce your social media policy if an employee breaks it.

2. Define your goals

In this blog, I will share my experiences in healthcare social marketing. I hope to help you avoid some of the pitfalls I encountered and offer tips on what to do instead. My goal is to provide you with a better understanding of the power of social media marketing and how it can benefit your organization or business.

 In my experience, social media marketing is extremely powerful. The key is to set SMART goals. These goals should also be realistic and achievable because if you set them too high, your motivation will wane, and you might feel discouraged when your metrics aren’t where you want them to be. Instead, try these SMART healthcare social media marketing goals.

3. Understand your audience

What are the best practices in healthcare social media marketing? Well, that depends on who you’re trying to reach. For instance, if you’re looking to attract patients, it would be more beneficial to create content that speaks to them personally. If you want to reach doctors, your content should focus on the latest industry news and research updates.

The point is that you shouldn’t treat your social media presence like a one-size-fits-all proposition. It needs to be tailored to fit your specific audience—because that’s how you will turn them into patients or get them to prescribe your product to their clients. It’s also essential if you want potential investors or business partners to notice what you’re doing since they’ll likely be searching social channels for cues.

4. Develop a content calendar

  • Monday- The Top 3 Ways to Use Facebook to Boost Your Medical Practice
  • Wednesday- The Top 3 Ways to Use LinkedIn to Build Your Medical Practice’s Online Presence
  • Friday- The Top 5 Ways to Use Twitter in Healthcare Social Media Marketing

5. Create shareable content

  1. Create a social media marketing strategy – A social media marketing strategy is a plan that outlines what your business wants to accomplish with its social media outreach. This will give you an idea of how to use your time on social media and help you prioritize content.
  1. Prioritize the platforms where your audience is located – Your audience may be different across different platforms, so it’s important to know which sites are most popular among your target customers. For example, if you’re targeting people in their 50s who live in Alabama, LinkedIn might not be as important to focus on as Facebook or Twitter.
  1. Craft compelling headlines – The first sentence of a post should briefly summarize what you’re trying to say to get readers interested in reading more.

6. Use images and videos

Instagram and Facebook are two of the most popular healthcare social media marketing platforms, but they’re not the only ones. Twitter is another platform that can be used to engage with followers, as well as YouTube, LinkedIn, and Pinterest. A consistent strategy and regular posting (about 5-10 times per week) is the key to success on any platform.

7. Go live

Marketing is always evolving, and social media is no exception. It’s important to keep up with the times so that you can improve your marketing strategies and make sure you’re using the best social media marketing tools to reach your target audience. Here are fifteen practices of successful healthcare social media marketing.

Identify your target audience. Without a target audience, you can’t measure what’s working and what isn’t, so it’s important to identify your key demographics from day one. It helps to start by determining who exactly you’re targeting.

8. Leverage user-generated content

User-generated content is a powerful way to generate interest in your business and get people talking about it. User-generated content can take the form of reviews, testimonials, or videos. When you publish these pieces of content on your social channels, you can boost awareness about your products or services and provide new perspectives from your customers.

9. Repurpose content

So, you’re in the healthcare industry and want to use social media marketing to grow your audience. Here are some healthcare-specific strategies to get started.

  • Use hashtags that are relevant and popular in the healthcare community. If you’re unsure what they are, use tools like RiteTag or Bitly to find out what is trending.

10. Engage with your audience

What are your thoughts on the best practices of healthcare social media marketing? What would be the most effective way to promote a healthcare website and engage with your audience? What challenges may come up when trying to market a healthcare website?

11. Monitor your activity

  1. Create a professional profile on LinkedIn and update it regularly.
  2. Follow other companies in your industry to learn about trends and best practices.
  3. Engage with influencers in your field by asking questions and following them on social media.
  4. Share content from credible sources that are relevant to your business.
  5. Engage with potential customers through social media by answering their questions, providing helpful information, or thanking them for engaging with you.

1. Create a professional profile on LinkedIn and update it regularly

Your professional profile is your first impression. This is your chance to showcase your value and tell the world how you’re different from the rest. The more complete your profile, the better. Here are a few tips for getting started:

  1. Fill in all your employment histories, including jobs at large and small organizations. 
  2. Add any awards or honours that demonstrate recognition from colleagues or clients, like being named one of LinkedIn’s Top Voice Influencers in Healthcare.

2. Follow other companies in your industry to learn about trends and best practices

By staying up to date on what is happening with competitors, you can see what is working and what isn’t so that you can focus your efforts on the most successful parts of your strategy. You’ll also get a feel for how they interact with customers, which will help you be more engaging when it’s time to talk to yours.

  1. Create unique content that will keep people coming back for more.

3. Engage with influencers in your field by asking questions and following them on social media.

One of the most important things you can do to help your business grow is to engage with influencers in your field. Influencers have an established following, and opinions can make or break a product, service, or organization. When you work with them, they will promote what you do on their social media channels, bringing more awareness to your brand. You should engage with influencers by asking and following them on social media.

4. Share content from credible sources that are relevant to your business.

We’ve compiled a list of the top healthcare social media practices to help you get started.

1. Create a strategy and plan. Whether your goal is to attract new patients, build loyalty among existing ones, or share information with the community, you will need to map out a strategy covering the why and how of social media. Consider what you hope to achieve on social media and what messages you want to convey before drafting your plan.

5. Engage with potential customers through social media by answering their questions, providing helpful information, or thanking them for engaging with you

Answering questions, providing helpful information, and thanking them for engaging with you are great ways to engage potential customers through social media. The more customers feel like they know you personally, the more likely they want to do business with you.

12. Analyze your results

Social media is the future of marketing. It’s a simple, cost-effective way to spread your message and engage with potential customers. However, you need to be realistic about what kind of return you can expect from social media marketing. If you’re starting or have limited resources, focus on one platform at a time – Facebook, Twitter or LinkedIn are good choices.

13. Make adjustments

Healthcare has traditionally been one of the most conservative industries regarding marketing. Still, a recent study by HealthLeaders found that more than three-quarters of healthcare organizations are using social media channels. It’s now time to take advantage of these platforms and use them to boost your visibility among potential patients and clients.

14. Rinse and repeat

Healthcare social media marketing is one of the most effective ways to reach and engage your target audience. You’ll want to include these 15 practices in your strategy to maximize your ROI.

15. Get help when needed

Social media marketing is a complex task. There are so many different platforms, strategies, and techniques to choose from that it can make your head spin. You cannot learn anything in a few hours or even days. That being said, there are some basic practices you should consider when creating your healthcare social media marketing strategy.

10 Tips for your healthcare practice successfully healthcare 

Healthcare marketing can be a lot of work, but it’s worth the effort if you want your practice to thrive in today’s healthcare environment. No matter what stage you’re at in your practice’s journey, you can use these strategies to enhance your marketing efforts and set your business up for success in the future. Check out our 10 tips below!

1. Start with a solid foundation

It’s important to start with a strong foundation to build a successful marketing strategy. This includes having an up-to-date website, social media, email marketing, and print advertising. These are all things that your potential patients will look at when they’re considering you as their healthcare provider.

2. Define your target market

Knowing your target market is important to create a marketing plan that meets their needs. Who is your target market? What are their needs? Once you have determined this, ensure your marketing efforts focus on these needs.

3. Understand your competition

Your competition can be both direct and indirect. Consider the following questions: 

  • Who are your competitors? 
  • What are the quality, price, and variety of their products? 
  • How do they market themselves to potential customers? 
  • What is customer service like?
  • Who are your competitors? 
  • What are the most popular marketing strategies? (five sentences)
  • What is your USP? (three sentences)
  • How can you differentiate yourself from your competitors? (three sentences)
  • What are the quality, price, and variety of their products? 
  • What is your pricing structure? (five sentences) 
  • How is the customer service experience? (five sentences) 
  • Is there a warranty or guarantee on the product? (five sentences)
  • How do they market themselves to potential customers? 

Marketing your healthcare practice is just as important as running a successful business. It starts with identifying the marketing strategy that will work best for you and then implementing it. 

  • What is customer service like?

We believe in the power of kindness. Our team members are trained to be courteous, friendly and professional. When you contact us by phone, live chat or email, you’ll find that we’re quick to respond and eager to help. We never knowingly leave a customer without a solution. 

  • What is your customer service like? (five sentences)

Our customer service team has been specially trained to provide personalized assistance with any questions or concerns you might have about our products.

4. Develop a unique selling proposition

The best way to market your healthcare practice is by offering a service not offered by other practices in the area. This is called a Unique Selling Proposition or USP. The easiest way to develop this USP is by looking at what your competitors are doing and then doing the opposite. For example, if you have a competitor who has an outdated website, invest in a site that includes videos, animations, and interactive features so potential clients can get a better sense of what your office offers.

5. Create a marketing mix that works for you

We all know that marketing is important, but it can be hard to figure out where to start. 

First, don’t forget about email. It’s a great way to reach people who may not visit your website or check social media accounts often. 

Second, make sure your marketing materials represent the best of who you are and what you offer in terms of both design and content. 

Third, remember quality over quantity; even if it means spending more time creating fewer pieces than producing more at a lower quality level.

6. Plan and budget carefully

One of the most important things you can do to promote your healthcare practice is to plan and budget carefully. You must know how much money you have before spending it, so you know what marketing materials or products are within your budget.

7. Implement and track your campaigns

It can be hard to figure out where to start when it comes to marketing your healthcare practice. Start by choosing key strategies and then measure your results to see what’s working. Once you know, double down on those tactics that are producing results. And if you do not see the success you want, it might be time to try something new!

8. Evaluate and adjust your strategy

  • Ask yourself what your target market is and what is important to them. 
  • Determine your customers’ needs and how they can be fulfilled. 
  • Determine your customers’ needs and how they can be fulfilled. 
  • Create a marketing plan to help you meet your goals, including when and how to communicate with potential patients or clients.

1. Ask yourself what your target market is and what is important to them. 

Ask yourself who your target market is and what is important to them. Is it the quality of the product or service? The price? Location? What common objections to your product/service can you overcome with marketing? What is your unique selling proposition (USP)? If a person were considering buying from you, what would they need to know about you before making a purchase decision? 

To market successfully, it’s important to understand who your target audience is.

2. Determine your customers’ needs and how they can be fulfilled. 

To market your healthcare practice successfully, you must first determine your target audience. Do they live in a certain city? Do they have specific needs or concerns? You can tailor your marketing efforts to appeal to them from there. For example, if they live in a rural area, advertising on billboards may not be the best route because there are so few people. However, social media campaigns and targeted ads would work much better for this demographic because it reaches people where they are.

3. Determine your customers’ needs and how they can be fulfilled. 

Healthcare marketing is a tricky and time-consuming process. As a business, knowing who your target audience is and what type of content will be most beneficial to them is important. From there, you can determine the best way to market yourself or your practice. 

  • Determine your customers’ needs and how they can be fulfilled. What are their pain points? What are their goals? How can they better serve their patients?

4. Create a marketing plan to help you meet your goals, including when and how to communicate with potential patients or clients.

To market your healthcare practice successfully, you need to be able to reach potential patients. The best way to do this is through online marketing, as well as social media marketing. Be sure to have clear contact information on your website and every print advertisement you create. This will allow people interested in your services to contact you with questions or schedule an appointment.

9. Stay up to date on industry trends

Each year, the marketing industry changes at a rapid pace. It’s easy to get left behind by not staying current with current marketing trends and best practices. The healthcare industry is no exception. Here are ten tips to help you market your healthcare practice successfully.

10. Have a plan B

A plan B is an important part of any marketing strategy. You can never predict what will happen with your clients, so a backup plan is important. If you don’t, you’ll be stuck with only one option when things go wrong.

As you can see, there are many different aspects to consider when marketing your healthcare practice. Focus on a few of these strategies at a time and keep at it until they become second nature to you. The more you do, the better equipped your practice will be to compete in today’s market.


Here are some of the most effective practices I’ve seen. Try them out to see what works best for you and your organization. Remember, there is no one-size-fits-all solution, so experiment and find what works best!

Raj Kishore About Raj Kishore A digital marketing consultant at VOCSO. I've been working in digital marketing since 2010 and I am an expert at generating leads online via SEO, Paid Marketing, Social Media Marketing, Email Marketing, Site/Landing Page Testing and Optimization, and Display and Remarketing.

Further Reading...

We use cookies to give you the best online experience. By using our website you agree to use of cookies in accordance with VOCSO cookie policy. I Accept Cookies